Delivery and Returns
SHIPPING/DELIVERYOnce your credit card has been approved, and your delivery/billing address verified, your order will be dispatched from our warehouse.
Dispatch will be made to your stated delivery address and a signature will be required upon delivery to ensure safe arrival.
A representative from Explanar or our delivery agent will contact you by phone or e-mail, to schedule a delivery day with you. We make every effort to meet our commitment in this area.
We aim to dispatch your order within 5 working days provided that the requested items are in stock.
For a prompt delivery we must have accurate and complete address details to ensure we can make one delivery charge per delivery address.
Important: A daytime telephone number is required in case we or our delivery agents need to contact you.
SHIPPING/DELIVERY CHARGESOur delivery charges per order are as listed on the web site and detailed on each invoice. With shipments to locations outside of our standard published charges we will provide exact costs prior to shipment.
For destinations outside the contiguous USA and UK, please note that your order will be shipped exclusive of import duties, customs charges, sales taxes and shipping charges. These charges are the responsibility of the purchaser.
In the event that you wish to return any item, please note that shipping, import duties and local sales taxes will not be refundable by us.
EXCHANGES/RETURNS/REFUNDWe hope that like so many customers around the world you will be delighted with your Explanar purchase. We understand however that on occasion you may want to change or return an item.
Please therefore see our GENERAL TERMS OF SALE
HELP AND ADVICE
If you are unsure or need guidance on any aspect of our shipping and returns policy, please contact us by e-mail firstname.lastname@example.org